If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console. Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox. I highly recommend following the troubleshooting steps here:Īfter each step try to see if the issue is fixed!įirst, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm. Thank you for reaching Microsoft Xbox Forum support! Hello Kaneboyd, I hope everything is going well!
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